How do I start a new application?+
Create an account or log in, then click “Start Application” on your dashboard. Follow the steps and save as you go.
What are the application statuses?+
Pending (submitted, under review), Queried (needs correction), Approved (meets requirements). For Queried items, open your application to see comments and fix them.
Which file types and sizes are accepted?+
PDF, JPG or PNG up to 5MB each unless otherwise stated.
How do I upload payment evidence?+
Use the “Upload Payment Evidence” button on your dashboard or in Documents. Make sure reference, date, and your name/Application ID are visible.
What if I uploaded the wrong document?+
Re-upload from the same document area. If it is locked, contact support via the Contact page and specify the document to replace.
I received a house offer. What next?+
Open the offer card to view details (type, address, value, status). Follow the shown steps or contact support.
How long does review take?+
Timelines vary with volume and completeness. Ensure all documents are clear to avoid delays.
I forgot my password.+
Use “Forgot Password” on the login page and follow the email instructions.
Can I edit my application after submission?+
You can edit while Pending. If Approved or Queried, follow instructions or contact support for specific changes.
A form won’t preview or download.+
It might be temporarily unavailable. Try again later, or download directly. Otherwise, contact support.
What should my payment evidence contain?+
Amount, reference/transaction ID, date, payer name, and destination account. Include your Application ID if available.
Who do I contact for technical issues?+
Use the Contact page. Include screenshots and your browser/device details for faster help.